Effective Date: [24 July 2025]

Tona Interior – We are complete designer

✅ 1. Eligibility for Returns

We accept returns within 7 days of delivery if:

  • Item arrives damaged, defective, or incorrect (e.g., wrong product/color/size).
  • Product is unused, unassembled, with original packaging/tags intact.
  • Exclusions:
  • Custom orders (Roof Top Huts, Car Shades, Ceiling Designs).
  • Assembled furniture (Beds, Sofas, Wardrobes).
  • Clearance/discounted items & accessories (Wall Decor, Shoe Racks).

🔄 2. Hassle-Free Return Process

Step 1: Report Immediately

Step 2: Pickup Arrangement

  • Lahore Customers: Free pickup within 48 hours.
  • Nationwide: Return shipping at your expense.

Step 3: Inspection & Resolution

  • We inspect returns within 3 days of receipt.
  • Refund/exchange initiated upon approval.

💸 3. Refund Policy

  • Timing: Processed within 5 business days after approval.
  • Method: Original payment mode (card, bank transfer, or mobile wallet).
  • Non-Refundable: Assembly fees, custom design consultations.

🔄 4. Exchanges

  • Available for same-value items if:
  • Stock is available.
  • Requested within 7 days of delivery.
  • Not applicable for custom designs or assembled products.

❌ 5. Non-Returnable Items

  • Customized orders (Roof Top Huts, Ceiling Designs).
  • Assembled furniture (Kitchen Cabinets, LCD Walls).
  • Accessories (Brass handles, aluminum fittings).
  • Final-sale clearance items.

📍 Visit Our Showroom

New Faisal Town Round About
Near Kahna Nau, Lahore, Punjab
Hours: Mon-Sat, 10:00 AM – 7:00 PM

📞 Contact Us

🔑 Policy Highlights

🔸 Lahore Returns: Free doorstep pickup
🔸 Nationwide: Customer pays return shipping
🔸 Refunds: 5 working days after inspection
🔸 Urgent Issues? WhatsApp photo proof for instant support