Effective Date: [24 July 2025]

At Tonainterior.com (“we,” “us,” or “our”), we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, make purchases, or interact with our services. By using Tonainterior.com, you consent to the practices described herein.

1. Information We Collect

We collect information to provide seamless services, process orders, and enhance your experience. This includes:

  • Personal Data:
    Name, email, phone number, shipping/billing address (for orders in Lahore and across Pakistan).
  • Payment Details:
    Credit/debit card information (processed securely via third-party gateways like JazzCash, EasyPaisa, or Stripe). We do not store full card numbers.
  • Technical Data:
    IP address, browser type, device information, and cookies (see Section 5).
  • User-Generated Content:
    Product reviews, inquiries, or feedback submitted via forms.

2. How We Use Your Information

Your data enables us to:

  • Process orders for Beds, Sofas, Kitchen Cabinets, and other listed products.
  • Arrange delivery within Lahore and across Pakistan.
  • Respond to inquiries about Custom Designs (e.g., Ceiling Designs, Car Shade Design).
  • Send transactional updates (order confirmations, shipping notices).
  • Personalize your experience (e.g., recommend Wardrobe Cabinets or Wall Decor based on browsing history).
  • Improve our website and services via analytics.
  • Comply with Pakistani legal obligations.

3. Data Sharing & Third Parties

We only share data when essential:

  • Shipping Partners: Courier services (e.g., TCS, Leopards) for delivering *Office Furniture, **Doors, or *Baby Furniture.
  • Payment Processors: Secure gateways (e.g., Bank Al Habib, Stripe) to finalize transactions.
  • Service Providers: IT support, marketing agencies (for targeted ads about Rooftop Hut Designers or Shoe Racks).
  • Legal Requirements: If mandated by Pakistani authorities (e.g., tax compliance).

We never sell your data to advertisers.

4. Data Retention

We retain your information:

  • For active customers: Until you request deletion.
  • For order records: As required by Pakistani tax/financial laws (typically 5–7 years).
  • Technical data (e.g., cookies): Up to 30 days (unless used for security).

5. Cookies & Tracking Technologies

We use cookies to:

  • Remember your cart items (e.g., *Book Shelf, *Accessories).
  • Analyze traffic via Google Analytics.
  • Personalize ads for categories like LCD Wall or Kitchen Cabinets.

You can disable cookies via browser settings, but this may limit site functionality.

6. Your Rights

Under Pakistani data practices, you may:

  • Access, correct, or delete your personal data.
  • Opt out of marketing emails (via the “Unsubscribe” link).
  • Withdraw consent for data processing.
    To exercise these rights, email us at [privacy@tonainterior.com].

7. Security Measures

We protect your data through:

  • SSL encryption for all transactions.
  • Secure servers with restricted access.
  • Regular security audits.
    Note: While we implement robust measures, no online transmission is 100% secure.

8. International Data Transfers

Your data may be processed via global tools (e.g., WordPress plugins, Google). We ensure all providers comply with international privacy standards.

9. Policy Updates

We may update this policy periodically. Changes will be posted on this page with a revised effective date. Continued use of Tonainterior.com implies acceptance.

10. Contact Us

For privacy-related questions or requests:

Tonainterior.com
📍 Warehouse Address:
New Faisal Town Round About, Near Kahna Nau
Lahore, Punjab, Pakistan
📞 Phone/WhatsApp: +923064501010
✉ Email: contact@tonainterior.com
⏰ Hours: Mon-Sat, 10:00 AM – 6:00 PM (PKT)